1. Introduction
Ivybridge House Clearance ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ivybridgehouseclearance.co.uk or use our services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and property address when you request a quote or use our services.
- Enquiry details — information you provide through our contact form, including the type of clearance required and any message you send us.
- Technical data — IP address, browser type, device information, and pages visited (collected via cookies and analytics).
- Communication records — records of emails, phone calls, and messages between us.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiry and provide quotes
- To deliver our house clearance services
- To process payments and maintain financial records
- To communicate with you about your job or enquiry
- To improve our website and services
- To comply with legal and regulatory obligations
Our lawful basis for processing is typically contract (to deliver services you've requested), legitimate interests (to respond to enquiries and improve our services), or legal obligation (for tax and accounting records).
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers — such as our web host and email provider, who process data on our behalf under strict agreements.
- Professional advisers — accountants or legal advisers where necessary.
- Legal authorities — where required by law or to protect our legal rights.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for. Enquiry data is typically kept for 12 months. Customer records and financial data are kept for 6 years to comply with UK tax law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (in certain circumstances)
- Restrict or object to processing
- Data portability — receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@ivybridgehouseclearance.co.uk.
7. Cookies
We use cookies and similar technologies on our website. For full details, please see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted HTTPS connections, secure hosting, and access controls.
9. International Transfers
We do not intentionally transfer your personal data outside the UK. Where any service provider processes data outside the UK, we ensure appropriate safeguards (such as standard contractual clauses) are in place.
10. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
13. Contact Us
For any questions about this Privacy Policy or your personal data, contact us:
- Email: info@ivybridgehouseclearance.co.uk
- Phone: 01752395032